At LR TRADERS LLC, we want you and your pets to be satisfied with every purchase. If you are not completely satisfied, please review our Return & Refund Policy below.

Returns

We accept eligible returns within 30 days of the delivery date.

To qualify for a return:

  • Items must be unused and in original condition

  • Products must be returned in original packaging

  • Proof of purchase or order confirmation is required

For health and safety reasons, certain items may not be eligible for return, including:

  • Opened pet food or treats

  • Used pet toys or accessories

  • Clearance or final sale items

  • Personalized products

Return Process

To start a return request, contact our customer support team with your order number and reason for return.

LR TRADERS LLC
2231 Homer Avenue FL 2
Bronx NY 10473
Phone: 1 (929) 508-1578

Once approved, return instructions will be provided.

Customers may be responsible for return shipping costs unless:

  • The wrong item was received

  • The product arrived damaged or defective

  • The order was incorrectly fulfilled

Refunds

After we receive and inspect the returned item, we will notify you of the refund status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on the payment provider

  • Original shipping charges are generally non-refundable unless the return is due to our error

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and order details for assistance.

Order Cancellations

Orders may only be canceled before shipment processing begins. Once shipped, orders must follow the return process.

Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time.

For questions regarding returns or refunds, contact:

Email: info@lrtraders.com
Website: lrtraders.com